TERMS AND CONDITIONS

1. OUR TERMS AND CONDITIONS

1.1 Please read these terms and conditions carefully as they apply to your access and use of our website and the supply of services by us to you either through our website or directly. They include important information relating to our services and form the basis of any agreement between us should you wish to proceed with a booking. We request that you pay particular attention to our privacy policy which sets out the principles by which we abide in relation to the treatment of information about visitors to our website, or otherwise requesting accommodation services from us.

1.2 To protect your own interests, please read these terms and conditions carefully before agreeing to them. If you are uncertain as to your rights under them or you want an explanation about them please contact our customer services department on 0870 290 1035. Once you have read them and if you wish to proceed with a booking, click the "I agree" button and you will be able to proceed with any bookings you wish to make. If you do not agree with these terms and conditions, you will be unable to proceed with your booking.

1.3 When you visit our website or send e-mails to us, you are communicating electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all notices, agreements, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

1.4 Where you contact us by telephone, if you have access to electronic communications paragraph 1.3 shall apply. Where 1.3 does not apply we will discuss the most appropriate method of communication with you.

2. LEGAL NOTICE

2.1 All Content of this website is our property or that of our content suppliers and is, unless specifically stated otherwise, protected by copyright, other intellectual rights and all analogous rights. It is published by us and may not be reproduced other than by downloading and viewing on a single computer and/or printing a single hard copy, for private or internal business purposes only. It is no to be otherwise reproduced, transmitted, made available on a network or used to create derivative works without our prior written consent.

2.2 The trademarks, logos and service marks shown on our website, unless otherwise specified, are the trademarks of us. No rights are granted to use any of them without our prior written consent.

2.3 Any infringement of our rights will result in appropriate legal action.

2.4 Although framing of this site is permitted we cannot accept responsibility or liability for access to or the material on any site, which is linked from or to this website.

2.5 This notice is made by Discover Travel & Tours Intl Ltd registered in England with number 7462745 and with registered office at International House, Pierpoint Street, Worcester, Worcestershire, WR1 1YD.

3. DATA PROTECTION AND PRIVACY

3.1 Any information you give to us will be stored and used in accordance with our privacy policy

4. SECURITY

4.1 Access to your reservation account and our services will be gained by entering your personal details and requirements during the registration procedure. You are responsible for ensuring the confidentiality and proper use of your account and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account. In order to assist us with our security policy, you should not leave your computer terminal unattended while you are logged on to our website and you should ensure that it is switched off each time you have finished.

4.2 You must tell us immediately if you believe that an unauthorised person has access to your account.

4.3 We reserve the right to refuse service or terminate accounts if we suspect an unauthorised person is attempting to access it.

4.4 You agree that we shall not be financially responsible for any losses you suffer as a result of unauthorised access to your account arising from disclosure of your account details to an unauthorised person until such time as you have informed us of any such unauthorised or possible unauthorised use or of a breach of your security.

5. BASIS OF AGREEMENT

5.1 We will treat each reservation request and/or order for services as an offer by you to reserve accommodation and/or the services in accordance with these terms and conditions.

5.2 You must be over 18 years of age to proceed with a reservation request.

5.3 No reservation request submitted by you is accepted until we confirm in any durable medium (which includes e-mail) its acceptance. No contract shall exist until we confirm receipt and acceptance of your reservation request in this way.

6. DESCRIPTION

6.1 All accommodation descriptions and content on our website or otherwise made available by us, or our participating accommodation providers, are intended merely to present a general idea of accommodation and services available. If you require any further details, please contact us by e-mail, providing details of the additional information needed.

7. PRICE AND AVAILABILITY

7.1 The price and availability of accommodation is identified on the relevant page detailing the accommodation. This price includes all applicable taxes and (unless otherwise stated) is given on a per room per night basis.

7.2 If accommodation or services are unavailable or there is a price variation, changes in taxes and duties, site errors or errors or omission in the price displayed on our website or in any confirmatory correspondance, we (or where any change is required to accommodation specific issues our participating accommodation providers), shall notify you by e-mail (or otherwise as applicable) and allow you an opportunity to cancel your reservation request (if we, or our participating accommodation providers, have not already done so.

8. PAYMENT

8.1 In making a reservation using our website, you will be required to provide credit or debit card details so that we may authenticate your reservation.

8.2 When your reservation is confirmed we will hold your credit or debit card only as a guarantee of the reservation and details will be held on our secure system. The information will only be used in such times as any cancellation or now show payments are incurred.

8.3 Payment for reservations made by you will be collected by the accommodation providers in accordance with their own confirmation policy.

8.4 You are responsible for making all necessary payments for accommodation when due, including any non-arrival, cancellation or other such charges (unless such charges have been incurred as a result of our act or omission).

8.5 Prices for all accommodation are presented on a per room per night basis unless otherwise stated and include VAT.

9. CONFIRMATION

9.1 You must ensure that you complete the reservation form so as to give us all necessary information to enable us to properly confirm your reservation request.

9.2 If your chosen accommodation is available and your credit or debit card details have been properly authenticated we will confirm acceptance of your reservation on screen and then by e-mail through our confirmation system.

9.3 Any requests for alterations or variations to your confirmed reservation must be notified to us as soon as possible, and in any event before your due date of arrival at your chosen accommodation.

9.4 Where you request an alteration or variation to your confirmed reservation we will use all reasonable efforts to assist you in managing the requested change. Alterations and variations may result in different charges applying to your reservation and we will endeavour to inform you of these changes prior to any confirmation of your requested alteration or variation to enable you to reach a decision about continuing with your reservation.

9.5 Where an alteration or variation to your confirmed reservation is not possible or results in an additional payment you may cancel your reservation, subject always to the cancellation charges previously notified to you with your original reservation. We will not be liable for any loss suffered by you as a result of your failure to advise us of your requested alterations or variations or any cancellation of your reservation.

9.6 Where accommodation is cancelled by you up to twenty four hours or less before your anticipated arrival date, or you fail to arrive at the accommodation on the day for which your reservation was made and confirmed, full payment for one nights accommodation will be taken by your accommodation provider.

10. LIMITS OF LIABILITY

10.1 This website or any part of it may not be compatible with your browser or computer configuration and we make no warranty that it is. We make no warranty that your access to our website will be uninterrupted, timely or error free and we will not be responsible if we are unable to provide the website for whatever reason.

10.2 We will accept all liability if something we do causes death or personal injury. We will also accept all liability for damage to your property if the cause is our fault.

10.3 Provided you are not obtaining services for business purposes, we are also responsible for loss caused by us not having the legal right to proceed with and confirm your reservation.

10.4 Other than the liability we have accepted as described as above, we will not be liable for any losses that you suffer as a result of any breach of our agreement except those losses which a foreseeable consequence of the breach. In particular, since the services are provided to you as a consumer, we cannot accept responsibility for any losses related to any business such as lost data, lost profits or other business lost that you may incur as a result of any breach of our agreement.

11. STATUTORY RIGHTS

11.1 As a consumer you have certain statutory rights regarding the performance of services, as well as claims in respect of losses caused by our negligence or our failure to carry out our obligations. These terms and conditions shall not affect those statutory rights.

12. ENQUIRIES

12.1 We are committed to meeting the highest quality standards in the delivery of the services we provide to our customers. We aim to provide efficient and effective services and take any problems that do arise very seriously indeed. We aim to ensure that any complaints our customers may have are identified quickly and dealt with in accordance with our complaints handling procedure. In the event that you have any cause for complaint with regard to the services please click on the "Contact Us" icon at the top of this page. We will investigate your complaint in accordance with an internal procedure which involves:-

12.1.1 acknowledging any complaint and responding within 14 days or, if that is not possible, letting you know within that time when we will be able to respond fully;
12.1.2 carrying out a full review of your matter;
12.1.3 responding to you with our views on your complaint and how we propose to resolve it;
12.1.4 if you are not satisfied with our response, instigating a further review by our Customer Service Department

12.2 If you remain unsatisfied after our Customer Service Department has reviewed your complaint, you may take your complaint to our Customer Service Manager.

13. COMPLAINTS

13.1 Our website is operated and controlled from the United Kingdom and these terms and conditions and your use of this website are governed by and construed in accordance with the laws of the relevant part of the United Kingdom.

13.2 We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement the address for complaints is: Bedsearcher, c/o Discover Travel & Tours, International House, Pierpoint Street, Worcester, WR1 1YD. Any disputes will be resolved exclusively by the courts of the relevant part of the United Kingdom.

14. GENERAL

14.1 You are not permitted to transfer your rights and obligations under these terms and conditions without our written authority. This authority will not be refused without good reason.